Lost your phone or can't sign in
There's always another way in: an emailed code, your password, another device with your passkey, or a recovery code.
Back office Sign in Email me a code instead
- On the sign-in page, type your email and tap Email me a code instead, then type the 6-digit code from the email.
- Or Forgot password? to choose a new password from an emailed link.
- Asked for your two-step code and the phone is gone? Tap Lost your phone? Use a recovery code and type one you saved.
- Once in, open Security › Ways to sign in and Remove the lost phone's passkey.
Example
A lost iPhone
Sam's iPhone is stolen. On the office computer, Sam taps Email me a code instead, types the code, opens Security and removes "Sam's iPhone". The iCloud Keychain copy on the Mac keeps working, so the next sign-in there is still one touch.
I can't get into my email either
Ask another owner or admin of your business to check your login under People & access, or write to Tillmora support from the Contact page on Tillmora's website: support can remove passkeys, but never sees your password.
Will someone who finds my phone get in?
Not with the passkey alone: it needs your face, fingerprint or the phone's screen lock. Remove it anyway once you're in.
If it goes wrong
"That code isn't right, or has expired"
Codes work once, for an hour. Use the newest email, or tap Send a new code.
If it goes wrong
"Too many tries"
Wait a minute (5 minutes after many wrong passwords) and try again, or use an emailed code.
Related: Ways to sign in · Two-step sign-in
Next: Open the back office on a shared till →