Send a picture or a video
A picture or a short video often shows the problem faster than words: a printer printing twice, a screen that looks wrong. You can add them when you ask, and in any later message.
Back office Help Get help from our team Show us (or the paperclip in a conversation)
- This page adds a picture of the page you were on when you opened Help (taken without the Help window over it). It's offered, never sent by itself.
- Add pictures or a video: pick files, drag them in, or paste a screenshot (Ctrl+V or ⌘V).
- Each file shows its own progress, for example 38 MB of 64 MB · about 20 s. You can send before it finishes; it carries on by itself and reaches us as it finishes.
- A ✕ removes a file before you send. If the internet drops, the upload waits and carries on when it's back; Retry shows if it can't.
Limits: pictures up to 10 MB (resized here), videos up to 2 minutes and 100 MB (MP4, MOV or WebM), PDFs up to 10 MB, up to 10 files a message. On a till: This screen only, no videos.
Example
The bar printer prints everything twice
Record 20 seconds on your phone of a ticket coming out twice, then in the conversation tap the paperclip and choose the video. Add a photo of the printer's label. Both show in the conversation; ours can come back the same way, with the setting marked.
Who can see the pictures?
You, your restaurant's owners and admins, and Tillmora support. They're removed 90 days after the request is solved; the words stay.
A picture shows guests' names
Crop it before sending if you can, or cover the names. We never need guests' details to help.
If it goes wrong
The video won't add
It's over 2 minutes or 100 MB. Trim it on your phone, or record just the moment it goes wrong.
Related: Get help · Your conversation with Tillmora
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