The Review page
Things the tills did that need a second look. Tills never stop selling for these: the sale is kept and flagged here.
Back office Review
- Open Review for the branch.
- Read each item: what happened, on which till, and when.
- Check it (with the person, the bill, or the till), then tap Mark resolved and write What you found or did.
- Resolved items stay under Resolved with their notes.
What you may see: Done without permission, Done by someone who had been removed, More voided than ordered (two tills voided the same dish offline), wrong PINs on a till, a till's clock being off, Two parties on one table, a bill out of date or that doesn't add up, A bill number was skipped, A dish after paying, a QR order that waited too long, and promotion codes used twice.
Example
A dish after paying
Review shows "A dish after paying · A-213": a dessert reached the order after the bill was paid, because a till was offline. On the till, Bill it on a follow-on bill. Mark resolved: "Billed on A-213-2, guest paid".
Example
Wrong PINs at night
"Wrong PINs on Counter. Someone may be guessing it." Check who was working, reset that person's PIN, and resolve with a note.
Do flagged sales stop the till?
No. The sale is kept and the till carries on. Review is for checking afterwards.
If it goes wrong
"Support can see the details"
Some items (a change the server refused, a bill that doesn't add up) need us. Ask from Help › Get help from our team; we can see the details.
Related: Devices and working offline · Void a dish or cancel an order